PacketFlux Support Ticket System

Click on the category to browse FAQs.

Common Problems and Issues (4)

Contains information about common issues encountered when using PacketFlux hardware and software, and how to resolve them.

How do I interpret the indicator lights on a synchronization device (syncpipe, syncinjector, syncbox)?

How do I reset my SiteMonitor Base Unit or Standby Power Controller to Factory Defaults?

What are the correct Jumper Settings for a PoE Injector?

What is the default IP address, username, and password for my device?
Firmware Upgrades (13)

Download firmware upgrades for our products.

Ethernet Upgrade tool for SiteMonitor Base II's and Standby Power Controllers (2.0.0)

Firmware fix for module not detected issues for ALL SiteMonitor Expansion Modules (Including SyncInjectors) (08-Jan-2015)

Firmware for Morningstar Meterbus and Serial Modules

Firmware for Revision H SyncInjectors (26 Aug 2015)

Firmware for Sitemonitor 4 and 8 Port PoE Modules (13 Nov 2011)

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